Profile
Operations professional with 10+ years experience, now specialising in workflow automation and AI-powered systems. I identify organisational problems, design solutions, and build tools that create lasting change — combining strategic thinking with a bias for action.
Experience
Innovation Education Lab
2025 – Present
Operations Manager — Workflow Automation & Systems
- Co-leading organisational redesign with leadership and S3 facilitator — mapping domains, responsibilities and roles; built capacity planning model to identify over/under-capacity and inform role decisions
- Built IEL Partners Database (Node.js, Netlify) — replacing scattered Slack threads and spreadsheets with a single source of truth for collaborator relationships, history, and ownership
- Built Procedure Builder (Claude API) — shifting the organisation from zero documentation culture to an actively growing internal procedure library
- Built Team Pulse Slack Bot (Python + GitHub Actions) — replacing leader-initiated check-ins with automated weekly reporting, giving leadership visibility without the overhead
- Built Score Leaderboard (Google Apps Script) — bringing visibility across project reporting performance, enabling the team to identify patterns and learn from results
- Configured ClickUp workspace: automations, dashboards, Google Calendar integration
- Administered Google Workspace: user lifecycle, shared drives, offboarding, security policies
RGT Cycling
2015 – 2021
Co-Founder | Operations Manager
- Sole person responsible for all operational functions of the company
- Financial reporting, contract management, payroll, digital subscriptions
- Investor, consultant and partner communications; trade show and event coordination
Renesystems
2012 – 2015
Co-Founder | Operations Manager
- Sole operations function in a startup environment
- Payments, financial reporting, compliance documentation, partner communications, contracts
Skills
| Operations | Workflow redesign, process optimisation, financial reporting, contract drafting, stakeholder coordination, change management |
| Automation & AI | Claude API, ClickUp automations, Slack bot dev (Python + GitHub Actions), Google Apps Script |
| Technical | Google Workspace Admin, Node.js, Netlify, GitHub, Python, Supabase, REST APIs, OAuth, WordPress — AI-assisted development |
| Systems Design | SaaS architecture, database schema design, information architecture, GDPR-compliant data structures |
| Soft Skills | Remote international team coordination, documentation for non-technical audiences, iterative problem-solving, low-ego execution |